Hello, new user here please bare with me.

I have had my beautiful tiger oscar for over a year now (same time as my baby boy was born "Oscar") and she is very much apart of the family.
Yesterday I noticed she was laying near the heater hardly moving, I checked temp 28-29 degrees, fed her (she ate a little) left for a few hours. Still barely moving (which is out of character)so I did a half tank water change. She moved to the other side of the tank towards the surface and has been their has been little change since except maybe once in a while she does a mighty Thrash and appears stressed
I did all my tests this morning, ammonia, nitrite, nitrate all normal but my pH levels were seriously LOW! like 6.0. I rang my local Cichlid specialists who advised me to get their product 'aquasonic carbonate hardness generator' and use according to amount of water, possibly over 4 days.
I have done all this and I am now waiting...is there anything I can do to make her more comfortable? Obviously it isnt an instant solution and Im wondering if it is possible she wont survive the 4 days it might take to resolve the pH levels. I have no idea how the water levels dropped so much, ive never had any problems in over 12 months Ive kept this tank.
I appreciate any advise or support.
Thankyou!!