Aquaristik - Online shop (problems) need some help here...

  • S.S.
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S.S. created the topic: Aquaristik - Online shop (problems) need some help here...

Hi,

I'm having a problem to get some answers from this online shop. I've made an order of several items and all arrived well except the pump for the sump. It’s too noisy and it must have a problem. I've been sending them e-mails every other day and no answers so far. The phone answers automatically too and in german…

Do you have some feedback about this shop? What can I do?
Thanks.

(I didn’t found a proper off topic area for this so If there’s a better place please move the topic)
#305928

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  • Ohhz
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Ohhz replied the topic: Aquaristik - Online shop (problems) need some help here...

This is a sump bought from the shop? or did you make it on your own?

Any idea what the pump is called that they gave you?? Or is their a brand name for the sump itself if its from the shop?

These little details may help to figure out if the pump is just noisy, or iif you have a problem.

Try getting a video maybe of the sump and someone can possibly figure something out.

Good luck with your sump and everything, hope you get things figured out. :)
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S.S. replied the topic: Aquaristik - Online shop (problems) need some help here...

Ohhz wrote: This is a sump bought from the shop? or did you make it on your own?

Any idea what the pump is called that they gave you?? Or is their a brand name for the sump itself if its from the shop?

These little details may help to figure out if the pump is just noisy, or iif you have a problem.

Try getting a video maybe of the sump and someone can possibly figure something out.

Good luck with your sump and everything, hope you get things figured out. :)


I just bought the pump there and other pumps from this brand are not noisy. Its the Aquabee 4000: www.aquaristikshop.com/cgi-bin/neu/webshop.pl?f=NR&c=418006&t=temartic_e&userid=NEhZkGVJWkKcKB72Pp0sRLWUbhNbmyplz9f

Besides the noise it vibrates even on my dinner table 4 meters away from the tank you can feel the vibe. :blush:
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S.S. replied the topic: Aquaristik - Online shop (problems) need some help here...

Nobody shops on this store? I had a good opinion of it but now :evil: why theres no answer???
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